UK Tax Company Privacy Policy

1. Introduction

This privacy policy sets out how Taxundo Ltd handles your personal information when you use this website and all our services as a tax agent and adviser. TaxUndo Ltd respects the importance of every individual's privacy. The personal data we ask you to provide, and by which you can be identified when using this website and our services as a tax agent and adviser, will only be used in accordance with this privacy policy. Please read it carefully and if you have any questions or concerns, do not hesitate to reach us on the contact details given at the end of the statement.


2. Who we are

Taxundo Ltd is an independent private limited company registered in the UK under Company No. 05349106. Registered office address is: Suite 7, Peel House, 30 The Downs, Altrincham, Cheshire, WA14 2PX.
We are neither a subsidiary nor a parent company of other legal entities. This means that Taxundo Ltd determines independently what private data it collects, and no other physical or legal entity can influence this Privacy Policy.


3. Collection and use of personal data


What personal information we collect

General information
We may collect the following personal information from you:


Technical information
In addition, and in order to ensure that each visitor of our website can use and navigate the site effectively, we may collect the following: Our cookies policy describes in detail how we use cookies – see below at Section 10. How we collect personal information
Generally we collect your personal information from you directly, having received your explicit consent. For example, when we deal with you in person or over the phone, when you send us correspondence (including via email), when you complete a questionnaire, form or survey, or when you use our website.
Sometimes it may be necessary for us to collect your personal information from a third party, and again this will be after they have received your explicit consent. For example, we may collect your personal information from your employer, your pension provider, your previous tax agent, a business partner of TaxUndo Ltd, etc. We may as well collect information from a publicly available record.
We may also collect personal information about you from your use of our website and information you provide to us through contact forms or through the registration process on our website. You have several choices regarding your use of our website. In general, you are not required to provide personal information when you visit our website. However, if you apply to receive information about our services, provision of certain personal information will generally be required.

How your information is used
We collect and use personal data from you to understand your needs, to provide you with advice and services which are most relevant to your needs, and in particular for one or more of the following purposes: If you do not provide us with the personal information we have requested, we may not be able to complete or fulfill the purpose for which such information was requested, including providing you with the services we were engaged to perform.


4. What legal basis we have for processing your personal data

We process your data solely and exclusively on the basis of your personal explicit consent.


5. Storage and safekeeping of personal data

The offices of TaxUndo Ltd are based entirely in the EU. Our websites and web applications are hosted in the EU and are accessed only by EU-based staff.
TaxUndo Ltd holds personal information in hard copy and electronic formats. We take security measures to protect the personal information we hold including physical (for example, security passes to enter our offices and storage of files in lockable cabinets) and technology (for example, restriction of access, firewalls, the use of encryption, passwords and digital certificates) security measures. We also have document retention policies and we have processes in place to make sure that only those people in our organisation who need to access your data can do so.


6. Information Sharing

TaxUndo Ltd may share your personal information only as described in this Privacy Policy:


7. How long we keep your personal data

TaxUndo Ltd will only keep your information as long as it is necessary in order to provide you with the information you have requested, or the service you have ordered. However, if there is a legal obligation to do so, we may keep your information longer. In that case we will not use this information in any other manner apart from the legal obligation to keep it. The longest time limit currently required by HM Revenue and Customs is 20 years.


8. Information about children

Our website does not contain information or display content which is unsuitable for children. Parental supervision is not required, therefore our website does not implement parental controls and TaxUndo Ltd does not collect personal data in this respect.


9. Your rights as a data subject

As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email privacy@taxundo.com or use the information supplied in the Contact us section below. In order to process your request, we will ask you to provide a valid form of identification for verification purposes. Your rights are as follows:

The right to be informed
As a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy policy and any related communications we may send you.

The right of access
You may request a copy of the personal data we hold about you. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you as well as the following information:

If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require additional time or unreasonable expense, we will inform you. TaxUndo Ltd may charge reasonable costs for providing you access to your personal information.

The right to rectification
When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.

The right to erasure (the ‘right to be forgotten’) Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.

The right to restrict processing
You may ask us to stop processing your personal data. We will still hold the data, but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:
The right to data portability
You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfillment of a contractual obligation.

The right to object
You have the right to object to our processing of your data where
Processing is based on legitimate interest;
Processing is for the purpose of direct marketing;
Processing is for the purposes of scientific or historic research;
Processing involves automated decision-making and profiling.


10. Cookies and other Tracking Technologies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also helps us to improve it over time in order to make it more useful and attractive to you. By continuing to browse the site, you are agreeing to our use of cookies. Cookies are small text files placed on your computer when you first visit the site. Most browsers now recognise when a cookie is offered and permit you to refuse or accept it. If you are not sure whether your browser has this capability, you should check with the software manufacturer, your company’s technology help desk or your Internet service provider.
A web beacon is a clear picture file that is placed on a website or in an email that is used to monitor the behaviour of a user visiting the website or sending an email. When the HTML code for the web beacon points to a site to retrieve the image, at the same time it can pass along information such as an IP address of the computer that retrieved the image, the time the web beacon was viewed and for how long, the type of browser that retrieved the image and previously set cookie values.


11. Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


12. How to contact us

If you have a query in relation to this Privacy Policy, or you wish to exercise your rights as a data subject, or to make a complaint about the handling of your personal information by TaxUndo Ltd, please contact us and we will respond immediately.
To ensure the fastest possible reply, please email us on: privacy@taxundo.com
Alternatively, you can contact us at our postal address or telephone number:
TaxUndo Limited
Suite 7 Peel House
30 The Downs
Altrincham, Cheshire
WA14 2PX
United Kingdom
Telephone/Fax: +44 (0)161 713 2429


13. Complaints

Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.
Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority within the European Union. For the United Kingdom, this is the Information Commissioner’s Office (ICO), who is also our lead supervisory authority. Its contact information can be found at https://ico.org.uk/global/contact-us/.